Policies & Trip Info 
Grand Adventures has been Winter Park and Grand County’s premier snowmobile tour and rental company for decades. We have access to the best terrain in the area, providing the best views to our customers.
POLICIES – PLEASE READ CAREFULLY
Please ensure you carefully read, understand, and agree to our Policies prior to making your reservation. We will follow them, so you must too. We appreciate your understanding in adhering to them.
Advance Reservations are required. All reservations must be made online or over the phone.
All reservations must be paid in full at the time of booking with a Debit or Credit Card.
Taxes & Fees – All reservations are charged various Sales Taxes, Land Use Fees, Incident Coverage / Repair Fund Fees, and system Convenience Fees at the time of reservation.
These taxes & fees are fixed and mandatory for all reservations, regardless of booking method (phone & online).
You may not drive a vehicle if you have been convicted of a DUI/DWI or any similar infraction in the past 3 years. Failure to adhere is fraud and voids your Incident Coverage & Repair Fund per policy terms.
Please arrive at your scheduled Meeting Time. No refunds will be given for arriving after your stated meeting time on your confirmation email. While we always do our best to accommodate, we cannot guarantee that you will be able to go on your tour or rental if you arrive late. It is your responsibility to ensure you arrive on time. No Refunds will be issued so please arrive at your scheduled meeting time. Please remember that winter driving conditions, traffic, etc. can delay drive times. Please give yourself plenty of time to arrive at your appropriate meeting time and location.
CANCELLATION POLICY: We require full payment when you make your reservation. If you must cancel your reservation and we are notified at least 48 hours prior to your scheduled meet time, we will refund your payment, less 15%. Cancelling a reservation the same day it was booked is still subject to fees. Rescheduling a reservation must be done outside of 48 hours and is subject to availability and a rebooking fee. If you cancel for any reason and we are notified less than 48 hours prior to your scheduled meet time, we cannot refund any portion of the payment. All sales inside 48 hours are final and non-refundable / non-transferable. Grand Adventures cannot be held responsible for and will not issue refunds for personal inconveniences, health related issues, family emergencies, injuries, winter road conditions, flight delays / cancellations, public transportation delays, traffic jams/accidents, or inclement weather. When you make your reservation, we are reserving a space for you and now turning away other potential guests.
DAMAGE DEPOSIT REQUIREMENTS

• GUIDED TOURS: During check-in, a physical imprint of your credit or debit card will be made to serve as your damage deposit. You are responsible for the full extent of damages up to the maximum deductible of your activity. The cardholder must be present. We do not accept cash or checks for damage deposits.
• SELF-GUIDED RENTALS: During check-in, a physical imprint of your credit or debit card will be made and we will pre-authorize $500 per machine ($1500 per All-Mountain) to serve as your damage deposit. You are responsible for the full extent of damages up to the maximum deductible of your activity. The cardholder must be present. We do not accept cash or checks for damage deposits(cardholder must be present).
TRIP INSURANCE

• In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer travel protection through Travelex Insurance Services travel protection plans to help protect you and your travel investment against the unexpected. This trip includes optional motor snowmobiling. Typically, activities such as motor sports are excluded from coverage on travel insurance plans. The Travelex Travel Select plan has an optional Adventures Sports Coverage upgrade, which if purchased, will waive the motor sports exclusion. For more information on the available plans or to purchase a plan CLICK HERE or contact Travelex Insurances Services at 800-228-9792 and reference location # 06-0332.
• The product descriptions provided here are only brief summaries and may be changed without notice.  The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy.  Travelex Insurance Services , Inc CA Agency License #0D10209.  Travel Insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94 Purchasing travel insurance does not release you from Damage Deposit requirements for your rental / tour nor cover any damages that may occur.
INCIDENT COVERAGE & REPAIR FUND

• With every tour and rental snowmobile, you are purchasing Incident Coverage and Repair Fund coverage.  This will display as an additional cost in the check-out process.
• Incident Coverage: Your rental with Grand Adventures adds you as an additional insured to Grand Adventures commercial automobile policy.  The commercial automobile policy includes certain auto liability coverage, which, generally, may pay for bodily injury or property damage caused by an accident during your rental.  The auto liability coverage is subject to the actual terms, conditions, exclusions, and limits of liability of the policy.  If you need any additional clarification on the insurance coverage, please call vQuip Insurance Agency at 704-496-9002.  This policy provides coverages for Liability Coverages, Blanket Accident Coverage, and Auto Liability Coverages.
• Repair Fund: The program covers all machines on guided tours and self-guided rentals.  Designed to provide our customers with some peace of mind in the unfortunate event that physical damage occurs to their machines while on a guided tour or self-guided rental.
1. At the time of check-in, you will provide your credit / debit card for an imprint (guided & self-guided) and or pre-authorization hold (self-guided) to serve as your damage deposit.  See damage deposit section below for pre-authorization hold amounts.
2. In the event damage occurs, your maximum out of pocket expense (per machine) is limited to:
• GUIDED TOURS: $1,500 (parts & labor)
• SELF-GUIDED RENTALS: $3,000 (parts & labor)
• The Repair Fund covers all parts & labor expense above the maximum out of pocket expense amounts.
AGE REQUIREMENTS

• GUIDED TOURS:
1. You must be at least 15 and have a valid driver’s license or learner’s permit to drive
2. If you are under 18 and wish to drive the snowmobile, a legal guardian must also be present on the trip
3. If you are under 18 years old and driving we require the license / permit be physically present and we will make a photocopy of it at check-in
4. In order to carry a passenger, you must be at least 18 years old
5. You must be at least 4 years old to be a passenger
• SELF-GUIDED RENTALS:
1. You must be at least 21 years old and have a valid drivers license to rent a snowmobile unless a legal guardian is present and accompanying you
2. 16 & 17 year old’s may drive if they have a valid drivers license and their legal guardian is present on the trip, but they may not carry passengers.  We will require you to show us the license at check-in and we will make a photocopy of it
3. 18-20 year old’s may drive and carry passengers, but a legal guardian must be present on the trip
4. You must be at least 4 years old to be a passenger
TRAILBLAZERS 1HR FAMILY TOUR + "KIDS COURSE" REQUIREMENTS

• GUIDED TOURS:
1. Allowable driver ages = 4 to 15
2. A LEGAL GUARDIAN must also be present for a minor to drive
3. Kid drivers ONLY drive in the Kids Course lap area
4. Depending on the number of children and their age / size, be prepared for them to take turns
5. DO NOT BOOK THIS TOUR if you don't have kids or kids who don't want to drive!
6. Max weight = 200lbs
7. The "mini's" are governed for safety
8. Staff will assign a 120cc or 200cc snowmobile based on the child's size and parents cannot dictate a larger machine than the guide deeps appropriate
9. Parents watch and supervise their children driving, they do not follow or ride with them on the Kids Course
FREQUENTLY ASKED QUESTIONS
Should we tip our guide?

• Tips are an important part of a guides livelihood and are always appreciative of receiving a tip when they deliver excellent service!
Should we arrive early?

• Please arrive at the “meeting time” listed on your confirmation email.
Do we still go if it is snowing or cold?

• Yes! We operate in all weather conditions.
What if we are late due to traffic?

⦁ It is your responsibility to plan ahead and traffic can be heavy at times.
⦁ You will not be refunded because you are stuck in traffic and arriving late.  Plan ahead!
Should we purchase Travel Insurance?

⦁ Yes, protect your travel investment! Our partner Travelex offers plan that can help protect your investment if your travel plans become disrupted.Click here to enroll
Is there any leeway on Age Requirements?

⦁ NO, unfortunately are age requirements not negotiable or subject to changeClick here to enroll
Why am I forced to purchase the Incident Coverage & Repair Fund when I don’t want it?

⦁ Changes in the insurance market have resulted in these new coverage requirements. We have no discretion, and these policies apply to all customersClick here to enroll
Is there wiggle room in your cancellation policy?

⦁ Our policies are uniformly and strictly enforced, so please ensure you agree to abide by them prior to making your reservation. Given that everyone is unique and special, we cannot make exceptions. Click here to enroll
Why do I have to do a Damage Deposit if I am already purchasing the Repair Fund?

⦁ Like all insurance policies, deductibles apply. Your damage deposit is used to ensure we can collect the deductible if necessary. Click here to enroll
Is an International Driver’s License valid for snowmobiling?

⦁ YES, your international Driver’s License meets our requirements. Please ensure you have it present the day of your adventure Click here to enroll
Book Online
Please note that online reservations cut off a few hours before each trip meeting time.
HELPFUL LINKS
Need lodging in Grand Lake? Check out  www.westernriv.com
Need lodging in Winter Park? Please consider. Winter Park Mountain Lodge Or Winter Park Lodging Company
Need to rent Goggles? Visit Epic Mountain Sports
Need to rent skis? Visit Epic Mountain Sports
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Operations are conducted on public lands under a special use permit with the Arapaho Roosevelt National Forest.
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