FAQ's
Grand Adventures has been Winter Park and Grand County’s premier snowmobile tour and rental company for decades. We have access to the best terrain in the area, providing the best views to our customers.
Snowmobiling
Off-road
CAN I OPT-OUT OF THE INCIDENT COVERAGE & REPAIR FUND?
• No, Incident Coverage & Repair Fund is a mandatory add-on for all reservations.
WHY IS THERE A 2-MACHINE MINIMUM FOR SELF-GUIDED RENTALS?
• Safety! If one machine has an issue of some sort, someone else is there to help or assist in getting more help.
DO YOU HAVE ANY 3 PERSON SNOWMOBILES?
• No, unfortunately not. A tandem (2 person) machine accommodates 1 driver and one passenger max. If you have more passengers than drivers in your group, please email or call us to inquire if a staff driver (very limited availability) may be available.
CAN I USE A DEBIT CARD FOR THE DAMAGE DEPOSIT AUTHORIZATION ON SELF-GUIDED RENTALS?
• Yes, you can. During the check-out process after your trip, we will void all damage authorizations each day assuming no damage occurs, thereby releasing your funds. Please note, by using a debit card, the bank is holding your cash.
ARE RESERVATIONS REQUIRED? HOW FAR IN ADVANCE DO I NEED TO MAKE MY RESERVATION?
• Advanced reservations are required. All reservations are subject to availability, so as soon as you know what trip, date, and time of day you want we recommend making your reservation.
WHAT TO WEAR SNOWMOBILING:
- • Dress in layers. Bring ski clothes, snow boots, gloves, and goggles (required) for eye protection. Also, neck gator, scarves and or face mask are a necessity on cold or windy days. Items are available for rent or purchase depending on item. DOT certified helmets are provided. Don’t forget a camera, sunscreen and bottled water. We do have some items for sale on site.
IS IT HARD TO OPERATE / DRIVE THESE MACHINES?
• Driving a side-by-side is very similar to driving your car. Foot pedals for gas / break, seat belts, steering wheel, automatic gearing are all the same to a traditional car. There are differences in wheelbase, weight, etc. However, if you are comfortable driving your personal car then driving a side-by-side is a relatively easy transition.
WHO CAN DRIVE AND WHO CAN RIDE?
• In order to drive a machine, you must be 18 years or older with your valid driver’s license present the day of your trip, NO exceptions.
• Passengers must be at least 4 years old. Please note children must be in a booster seat until the age of 9 per Colorado law.
• We strictly enforce these requirements at all times.
WHAT HAPPENS IF THERE IS ADVERSE WEATHER?
• Our trips run rain or shine so please come prepared for all conditions as the weather can change quickly.
• Rain Poncho’s are available for purchase
• It is a good idea to bring additional layers with you, as temperatures can be much colder at elevation.
• Please dress to get dusty and/or muddy.
• Refunds will not be given for adverse weather.
WEIGHT AND HEIGHT RESTRICTIONS
• Each machine has a maximum weight load of 1,300lbs.
• While there is no maximum height restriction, the rear seats of the machines have limited leg room which should be a consideration for taller people.
WHAT DO WE DO IF WE ARE A FAMILY OF 5?
• Each machine has a maximum capacity of 4 people regardless of size.
• If you have more people than a machine can accommodate, then you need to reserve an additional machine. Driver age restrictions still apply.
• Customers are not permitted to ride with our guides.
More Frequently Asked Questions
Should we tip our guide?
• Tips are an important part of a guide's livelihood and they are always appreciative of receiving a tip when they deliver excellent service!
Should we arrive early?
• Please arrive at the “meeting time” listed on your confirmation email.
Do we still go if it is snowing or cold?
• Yes! We operate in all weather conditions.
What if we are late due to traffic?
⦁ It is your responsibility to plan ahead. Traffic can be heavy at times and should be considered when planning travel time.
⦁ You will not be refunded because you are stuck in traffic and arriving late. Plan ahead!
Should we purchase Travel Insurance?
⦁ Yes, protect your travel investment! Our partner Travelex offers plans that can help protect your investment if your travel plans become disrupted.Click here to enroll
Is there any leeway on Age Requirements?
⦁ NO, unfortunately our age requirements are non-negotiable or subject to change.
Why am I forced to purchase the Incident Coverage & Repair Fund when I don’t want it?
⦁ Changes in the insurance market have resulted in these new coverage requirements. We have no discretion, and these policies apply to all customers.
Is there wiggle room in your cancellation policy?
⦁ Our policies are uniformly and strictly enforced, so please ensure you agree to abide by them prior to making your reservation. Given that everyone is unique and special, we cannot make exceptions.
Why do I have to do a Damage Deposit if I am already purchasing the Repair Fund?
⦁ Like all insurance policies, deductibles apply. Your damage deposit is used to ensure we can collect the deductible if necessary.
Is an International Driver’s License valid?
⦁ YES, your international Driver’s License meets our requirements. Please ensure you have it present the day of your adventure.
